Info, Terms & Conditions
Our pledge to our customers:
We, at SoundResearchLabs.com, offer only nationally recognized name brand products. All products sold by SoundResearchLabs.com are brand new, factory fresh, first quality (unless otherwise specified in the description). We are authorized dealers and we work hard to obtain the highest technology products at the lowest prices from a variety of suppliers so that we may pass them on to you.
Sound Research Lab's Secure Shopping Guarantee protects you every time you shop at Sound Research Labs so that you never have to worry about the safety of your credit card information. We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make at Sound Research Labs will be safe and secure. You pay nothing if unauthorized charges are made to your card as a result of shopping at Sound Research Labs.
Sound Research Labs holds a website identity assurance warranty of $10,000. This means that you are insured for up to $10,000 when relying on the information provided by Comodo & IdAuthority on this site.
Guarantee Details: Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Sound Research Labs will cover the entire liability for you, up to the full $50. Sound Research Labs will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made on our site while using our secure servers. Should any unauthorized charges appear on your credit card as a result of shopping at Sound Research Labs you must notify your credit card provider in accordance with its reporting rules and procedures.
For Additional info, please contact our Customer Service dept. Toll Free at 1-888-357-1184 or by Email:, sales@soundresearchlabs.com
Hours of operation: 8:00AM-7:30PM (PST) MONDAY-SATURDAY
Payment methods
Credit Cards/ATM DEBIT: We accept American Express, Visa and MasterCard ATM/Credit/Check cards and we ship to a verifiable US billing or APO address only. This includes HI, AK. Orders to Puerto Rico, Guam and US Virgin Islands who wish to pay by CC, may only do so via PayPal with a confirmed address. If the address to which your order is being shipped differs from your credit card billing address, indicate that on the checkout form under "alternate shipping address". This will expedite your order more quickly. We do reserve the right to refuse shipping to any alternate address at our discretion. Shipping to your billing address ensures the fastest processing of your order. Note: we do not ship to an alternate address that is in a different state than the billing address, unless requested and approved by calling customer service at 1-888-357-1184.
Cashier's Checks/Money Orders: We accept Money Orders and Cashiers' Checks issued by a US bank and in US currency. We also accept postal Money Orders. We will email you all the instructions necessary to make the Cashier's Checks/Money Orders payment. Note: Credit Union checks that don't specifically say 'Cashier Check' are considered regular company checks, and will be treated the same as Personal Checks.
Personal Checks: We accept personal checks issued by US banks. Shipments will be held for 5-10 business days from date of deposit for clearance. We will email you all the instructions necessary to make the check payment.
Wire transfers: Wire transfers must be in US funds. We will email you all the instructions necessary to make the transfer.
For Additional info, please contact our Sales dept. Toll Free at 1-888-357-1184 or by Email:, sales@soundresearchlabs.com
Orders:
Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order, to accept or decline your order for any reason.
Order Cancellation: If for any reason you wish to cancel an order, please call our Customer Service dept. for assistance Toll Free at: 1-888-357-1184 or email us at sales@soundresearchlabs.com "Special order" items, may be assessed a cancellation fee. When an order has already been shipped, our regular return policy will take effect. Ebay orders may NOT be cancelled, per Ebay's legal terms and agreements
International Orders: Please note that any import fees such as customs, duties, brokerage fees, or others, are not covered by your shipping cost. It is the buyer's responsibility to be aware of these charges and pay for them upon arrival. Most of the products we sell are US products made for sale in the US only. This addresses several issues: The voltage is 100-120v, not 200-220v as in many international locations. Most items purchased from us will not have warranty coverage out of the US. Our 180 day limited warranty policy that is described above, will apply. Car radio products receive different tuning than in most countries. It is the buyer's responsibility to be aware of this or any other pertinent information.
Returns and Exchanges: SoundResearchLabs.com is committed to keeping our customers satisfied. We offer a 30 day limited time satisfaction guaranty. If, for any reason, you are not satisfied with your purchase, we will gladly issue a refund, exchange or store credit when a Return Authorization is requested within 30 days of shipping date. For the shipping date please Sign-in to the 'Order Status' link on our website. There will be a 15% restocking fee for goods returned for refund to us in the said period of time. The item must, however, be received by us in a 100% brand new, resalable condition with the packing slip, all warranty cards, manuals and accessories. All returns must be accompanied by a Return Authorization number (RA#). To request a Return Authorization number (RA#), please email a brief explanation of the reason for the return and your order number to our customer service dept. sales@soundresearchlabs.com
All sales are final.
Items showing consumer abuse will not be accepted.
Option 1 If you feel the item is defective, we can exchange it.
Option 2 Store Credit for the full amount, less shipping.
Option 3 Refund less shipping and 15% restocking fee.
Refunds: All returns for refund are subject to shipping costs and 15% restocking fee. All refunds will be issued in the same manner that payment had been received. Credit Card payments will be refunded via direct credit to the same credit card. PayPal payments will be refunded via PayPal to the same email account. Personal checks, Money Orders and Cashier Check payments will be issued a refund by company check. Wire transfer will be issued a refund via wire to the originating bank. Please allow 10 business days to process your refund. For Additional info, please contact our Customer Service Dept. Toll Free at 1-888-357-1184 or by Email:, sales@soundresearchlabs.com. Note: An RA# does not guarantee full disposition. All returns are subject to inspection. In the case of any product(s) being returned for any reason, the returned item(s) must be complete, in original factory condition and in re-saleable condition, with all packaging materials, inserts and manuals, blank registration card(s), all accessories and software. Please do not tape or write anything on the item or package! If you do, we will unfortunately have to charge you for replacement of damaged, altered, missing, written on or taped on contents or cartons. We reserve the right to refuse a return on any product that does not meet these requirements. Please do not return a package until you have obtained an RA#. Any item returned to us without RA# will be refused and returned to sender. Be sure to properly package your return (double box) to avoid damage. We reserve the right to increase the restocking fee for any product that is returned incomplete or in a less than brand new condition as described above. Customers are responsible for insuring, at full value, their package and shipping it using a reputable carrier with an on-line tracking system. Packages lost, stolen or damaged during a return to us are the responsibility of the customer.
Credit Terms / Invoicing: If we contract with you for product and or labor on any invoice or credit terms and you default on your balance owed according to the invoices billed, any dicounted pricing of product or labor will revert back to the MSRP and agreed upon labor charges. You will be liable for any and all collection costs, attorneys fees and any product discounts will become null and void.
-- Shipping and Handling Charges are NOT refundable --
Defective Merchandise: Due to extensive quality control by the manufacturers, it is very rare that merchandise is initially defective, also known as DOA. Defective returns are for replacement or merchandise credit only. Defective returns are eligible for return only within 30 days of sale. After 30 days merchandise must be shipped to manufacturer's authorized warranty station for warranty repair. A Return Authorization (R.A.) number must be obtained from SoundResearchLabs prior to the return of any merchandise. (R.A.) numbers are valid for a period of thirty(30) days only. All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package. Any item received defective may be returned for a replacement or refund, and a Return Authorization # should be requested within 15 days from shipping date. The customer will be responsible for shipping the item to us. We will in turn pay to ship the replacement*.
Please do not request an RA# for repair/service, if you have not "bench tested" the unit and are sure the defect is associated with the unit itself. Upon receipt, our technical staff will attempt to duplicate the defect you are describing**. For Additional info on warranty issues, please contact our Customer Service Dept. Toll Free at 1-888-357-1184 or by Email:, sales@soundresearchlabs.com. Please allow approximately 10 business days for your return to be processed once it has arrived at the warehouse. *International orders will be responsible for shipping the item to us as well as the shipping cost back to them. **Merchandise returned as defective, in which the defect cannot be verified, will be returned to the buyer at his/her expense.
Shipping:
Orders are shipped fully insured and double-boxed for extra protection, with the exception of TV's and Furniture, which are shipped ground delivery by freight truck carriers. Shipments of Big Screen (27" and over), Plasma TV's and most furniture items are made only to the 48 states within the Continental US. Most 'in stock' items will be shipped the same day. Any orders placed or paid for after normal business hours will be shipped the next day. We use a variety of shipping methods that are offered by several shipping companies. UPS/FedEx: We use UPS/FedEx Services for daily pickups of our shipments. We offer all their services, from 'Ground Service' to 'Next Day Air Service' (where available). Our UPS/FedEx shipping charges are calculated by our 'shipping calculator', and they are the exact amount that will be added to your order. You will have the choice when you check out. Note: UPS/FedEx services are all for M-F deliveries. Saturday deliveries incur an additional charge and you must contact us for a quote. USPS: USPS shipping is offered on most products and is sent once a week. Shipments made to an APO, FPO or to a PO Box address are made via USPS only. Please contact us for availability and cost to your destination. Motor Freight: We use this method of shipping for items that are either excessive in size or in weight, and are only available to the lower 48 States within the continental USA. International Orders: Shipments to international address are always higher than to US domestic addresses. We use both UPS and USPS for international orders. Please contact us for availability and cost to your destination. Please contact our Sales Dept. directly Toll Free at: 1-888-357-1184 or by email:, sales@soundresearchlabs.com for your special shipping needs, or any additional information that you may require. Tracking information, wherever available, will be provided for your review on-line, simply by loging in to your account. Additionally, you will be notified by email when your order is shipped.
Damaged Shipments: Should your shipment arrive damaged or abused in transit, it is best to refuse it and make a notation of that fact with the delivery person. Please notify us immediately by calling our Customer Service Department Toll Free at: 1-888-357-1184. Big Screen and Plasma TV's: Big Screen (27" & over) & Plasma TV's are NOT returnable. Before signing for such a delivery, carefully examine the contents of the box for external damage or abuse. If any damage is noted, it is best to refuse the shipment. Any external damage discovered after signing for the delivery is the customer's responsibility. Most of our Big Screen and Plasma TV's come with a manufacturer's, in-home, service warranty. In the event that your Big Screen or Plasma TV requires service, please contact the manufacturer.
SoundResearchLabs.com will not be held liable for incidental loss of use, installation or removal and reinstallation charges associated with defective or returned product. Products that have been improperly installed may not be covered by warranty. Units that show signs of water damage and/or corroded parts will be considered 'out of warranty'. Any product that will be returned after they have been installed will only be exchange for the same exact model, if defective. Any cut wires will not be exchanged at all! We highly recommend that your installer BENCH TEST all equipment BEFORE attempting to install.
Copyrights & Trademarks:
This site is owned and operated by SoundResearchLabs.com. None of the contents of this site may be copied or transferred for any purpose. SoundResearchLabs.com is a trademark of SoundResearchLabs.com. All custom graphics, icons, logos and service names are trademarks or service marks of SoundResearchLabs.com. All other trademarks or service marks are property of their respective owners. The use of any SoundResearchLabs.com trademark or service mark without SoundResearchLabs.com express written consent is strictly prohibited. All product names and company logos mentioned herein are the trademarks of their respective owners. All ®REGISTERED MARKS, TRADEMARKS, TRADENAMES, SALES MARKS, © Copyright symbols indicate ownership of trade names, brands, products, and images by their respective companies, who reserves all intellectual property and other rights. No license is granted with respect to use of these rights. Use of manufacturer's name, product names, product images, or other registered trademark, patent, sales marks, where they appear here are for brand recognition and model description purposes only not to be confused with SoundResearchLabs.com trade name or logo. WE DO NOT knowingly infringe on others established intellectual property rights. Prices, promotions, terms and conditions are subject to change at the discretion of SoundResearchLabs.com without notice. This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that SoundResearchLabs.com is not responsible for the operation of or content located on or through any such site.
We are not responsible for any typographical errors or product specification errors you may find on our site. All Prices are quoted in US Dollars -- Terms and Policies, effective as of April 15, 2003 |
